To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button.
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing ShirrtUp.com account or simply continue as a ‘New User’ and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
• You’ll receive another email & SMS/ Wahtsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
• Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at care@shirrtup.com we will see what we can do to help.

• Yes, we charge a flat fee of ₹40 for COD orders.

• If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
• Above amount Rs. 998 COD is not available.

• Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

• Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

• Orders in India, once shipped, are typically delivered in  5-8 business days  . Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

• We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

• ShirrtUp.com provides FREE shipping for all orders above ₹350 in India. A shipping charge of ₹50 is payable only on orders below ₹350.

• You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

• For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to the source account which will reflect within 3-5 working days of initiation.

• Customers can return their order within 7 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
• In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at care@shirrtup.com.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided  into your bank account.
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on care@shirrtup.com.com.
• Gift cards/vouchers/coupons are non-refundable.
• To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. ShirrtUp.com may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

• Go to ‘Orders’
• Click on the return button next to the product you want to return.
• Select the reason for return from the dropdown.
• Select the mode of return as reverse pick up.
• In case your pin-code is serviceable for a reverse pick up, kindly confirm the address and contact number.
• Click on the acknowledgment box and submit your return request.
• In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us.

• Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. After the product is picked up, the complete amount will be refunded to your the source account  within 3-5 working days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

• • In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
    
    Shirrt Up Creations
    Ground floor,Paras Niwas, Sindwar Toli, Morbadi,
    Near Yellow Sapphire School
    Ranchi, Jharkhand-834001.

• • Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount  will be refunded to your source account.

• We only accept returns and we do have an easy 7 days return policy available. You may go through the frequently asked questions under the ‘Return and Refunds’ section to know more.

• If it has been 3-5 days since the order has been picked by our courier partner and if the refund isn’t reflecting in your bank account, please email us at care@shirrtup.com and we will sort it out for you.

• No. You will only receive the exact amount paid for the product.

• No. These are charges applicable each time an order is placed and are non-refundable.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

• We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages.

• You will automatically get subscribed to our marketing emails and SMS’s after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

• Gift certificates are non refundable.

 The standard terms and conditions applicable to contests run by ShirrtUp.com will be updated according to the contest organised.